Safer Play
A. Our promise to you
We keep play fun, fair and in your hands.
At Thunder Bay Casino, games are for entertainment. Simple tools are available so you can keep your spending and time in check. We monitor for signs that someone is losing control of their play and step in when we see them.
Anyone aged 19 and up is welcome to join. We confirm your ID and location ahead of your very first deposit.
B. Check in with yourself
Our self-assessment quiz helps you spot changes early.
The quiz takes a few minutes and you can find it in your account. Your answers stay private. Ask yourself:
- Do I play longer than I planned?
- Do I chase losses with bigger bets?
- Am I borrowing money or missing bill payments so I can keep playing?
- Do I hide my play from family or friends?
- Do I get restless or irritable when I am unable to play?
If any of these questions got a yes from you, this is the moment to use the tools below and ask for support.
C. Free, confidential support
These organizations support players and families free of charge.
- ConnexOntario: confidential information about gambling support services in Ontario.
- GamTalk: an online community where people share their experiences with gambling.
- Gambling Therapy: online help if gambling is causing problems for you or someone close to you.
- Gamban / GamBlock: programs you install to stop gambling websites loading on your devices.
D. Keeping minors out
Play at our casino is restricted to adults 19 and older.
Age is confirmed when you register and checked once more before you make a deposit. At home, avoid storing your password on any device children use. Sign out whenever you leave the screen, and consider blocking tools like Gamban / GamBlock. Further detail is in our Underage Gambling Policy.
E. When limit changes take effect
Drop a limit and it changes instantly. Raise it and you wait 24 hours.
When you reduce a limit, the change is immediate. Raising a limit or taking one off involves a 24-hour wait, giving you a chance to reconsider. Until that wait ends, the existing limit continues to apply.
F. Your tools
You set and change most tools yourself in your account settings.
Deposit limits
Set a ceiling on the deposits you make during a period of your choosing.
Wager limits
Set a ceiling on your combined wagers during a period of your choosing.
Stake limits
Put a maximum on each individual wager, so no spin or hand goes beyond what you are comfortable with.
Reality checks
During play, a pop-up shows your session time so far, along with how much you have won and lost. Then you decide: keep playing or stop.
Time alerts
Choose how long each session may last, and we will alert you once that time is up.
Cooling-off
Need a pause? Pick a break lasting at least a day and at most six weeks. While it runs, deposits and games are locked and promotions stop. You can't end the break early. When it's over, your account opens again automatically.
Self-exclusion
If you need a longer break, send us an email to self-exclude. Your account is blocked and all marketing stops for the entire period you select. We also encourage you to contact the support services listed above.
Closing your account
Send us an email asking for closure and we will shut your account, paying out any balance left on it beforehand.
Self-assessment quiz
Take it whenever you like. See section B.
Identity and location checks
Every player is verified before making a first deposit. This prevents minors, and people in locations we do not serve, from playing.
G. Talk to us
Our support team answers by email, in confidence.
For help with any tool, or to self-exclude, write to [email protected]. We reply without judgment and treat what you share as private, as set out in How We Handle Your Data.